Privacy Policy
Radiate by Liberty Creative Solutions ("Radiate", "we", "us", or "our") provides an omni-channel marketing platform that helps organizations coordinate email, SMS, direct mail, reporting, custom exports, personalized URLs, and QR-enabled response experiences. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use the Radiate platform, or otherwise interact with us.
Information We Collect
We may collect information you provide directly to us, including your name, company details, contact information, billing information, account credentials, support requests, campaign content, and any data you choose to upload or send through the platform.
We may also collect information automatically when you use our website or services, such as device information, browser type, IP address, pages viewed, referring URLs, usage activity, cookies, and similar diagnostic or analytics data.
If you use Radiate to manage campaigns or contact records, we may process recipient and campaign-response information on your behalf, including email addresses, phone numbers, mailing data, engagement activity, personalized URLs, QR-code interactions, and reporting metrics.
How We Use Information
We use information we collect to:
- provide, maintain, and improve Radiate and related services;
- create and manage accounts, authenticate users, and secure access;
- process campaigns, reporting, exports, and related workflows requested by customers;
- communicate with you about service updates, support issues, account activity, and operational notices;
- analyze usage trends, performance, and product effectiveness;
- protect against fraud, abuse, unauthorized access, and other harmful activity; and
- comply with legal obligations and enforce our agreements.
Cookies and Analytics
We may use cookies, pixels, local storage, and similar technologies to remember preferences, maintain sessions, understand how visitors use our website and platform, and improve functionality and performance.
We may also use analytics or infrastructure providers that collect information about how the website or platform is accessed and used. You can often manage cookies through your browser settings, but disabling certain technologies may affect functionality.
How We Share Information
We do not sell personal information in exchange for money. We may share information in the following circumstances:
- with service providers, contractors, and vendors that help us operate the website, platform, hosting, analytics, communications, reporting, or support functions;
- with customers or authorized users as needed to provide campaign management, reporting, and related platform features;
- in connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction; and
- when disclosure is reasonably necessary to comply with law, enforce our rights, respond to lawful requests, or protect the rights, safety, and property of our business, customers, users, or others.
Data Retention and Security
We retain information for as long as reasonably necessary to provide services, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, and comply with legal or operational requirements.
We use administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.
Your Choices and Rights
Depending on your relationship with us and applicable law, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. You may also be able to object to certain processing or request data portability where applicable.
You may update account information through your account, opt out of certain communications using available unsubscribe tools, or contact us with privacy-related requests. We may need to verify your identity before fulfilling certain requests.
Third-Party Services and Links
Radiate may integrate with or link to third-party services, tools, or websites. We are not responsible for the privacy practices of third parties, and we encourage you to review their policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or product changes. When we do, we will update the policy posted on this page and make the revised version effective upon posting unless otherwise stated.
Contact
If you have questions about this Privacy Policy or our privacy practices, please contact Liberty Creative Solutions through your usual Radiate representative or the contact methods made available through our website and account channels.